{"id":6742,"date":"2026-08-31T10:44:37","date_gmt":"2026-08-31T08:44:37","guid":{"rendered":"https:\/\/materiality.pl\/?p=6742"},"modified":"2026-09-07T10:44:48","modified_gmt":"2026-09-07T08:44:48","slug":"ai-policies-and-the-real-world","status":"publish","type":"post","link":"https:\/\/materiality.pl\/en\/wiedza-i-praktyka\/polityki-z-ai-a-swiat-rzeczywisty\/","title":{"rendered":"AI-written policies meet the real world"},"content":{"rendered":"
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The case described below is an anonymised synthesis of situations at two different companies that I was told about recently. Both are generic enough that they could happen at many businesses. And they probably do\u2026<\/p>

A certain company is carrying out a major development investment: it is expanding its logistics centre, financed in part by the EBRD. The bank, as we all know, has demanding requirements when it comes to due diligence processes. For the purposes of the investment, an ESMS (Environmental and Social Management System) had to be created, wrapped in numerous policies and procedures. The task landed in the sustainability department, and within it with the ESG manager. Not being a specialist in documentation for the EBRD, but having the bank's guidelines, the entire resources of the internet and a company subscription to Copilot at their disposal, they used AI to produce, among other things, a local community relations policy and incident response procedures. The documents were passed on by their superior to the management board office, which prepared a draft resolution adopting them, and the board duly adopted it.<\/p>

Only nobody read the policy or the procedures. Even the company logo in the documents was an AI-generated image.<\/strong><\/p>

The general contractor signed a contract with the company including all its annexes and the supplier code of conduct, and obliged its own subcontractors to comply with them too. Construction of the logistics centre began. A few weeks later, the company received a phone call from a resident of the town where the works were under way. He reported a dangerous situation: the huge lorries delivering materials to the site regularly speed through the town, and that day there had almost been a collision with a passenger car at an intersection.<\/p>

Only then did the AI-authored procedures come face to face with reality. It turned out that nobody knew what to do. What steps should the company take to get the general contractor to accept responsibility for the actions of its subcontractors? Should the subcontractors be given additional training? How to make sure their drivers drive safely? Who should be informed about the incident, and in what form? Who is to put forward recommendations, who is to take the decisions, and who is to carry them out? Everything was settled and resolved in the end, but it took numerous internal meetings and consultations, and frayed a lot of nerves among the people involved.<\/p>

I see several issues in this case that are worth reflecting on:<\/p>